How to build an AI Assistant for you Product

Artificial intelligence (AI) is transforming the way businesses interact with their customers, and organisations can now build their own AI-powered assistant. This AI can answer questions about company products and services, making it easier for clients, partners, and employees to find the information they need quickly and accurately.

How Can You Build It?

Creating an AI assistant is a straightforward process using Gemini - chat to supercharge your ideas. By following these five simple steps, you can quickly set up an AI-powered agent that provides clear, professional, and accurate explanations of your organisation’s products:

1. Log into to Gemini.
2. Navigate to Gem Manager.
3. Create a New Gem .
4. Define the Assistant’s Details by giving it a name and clear instructions:
   • Name: AI Assistant
   • Instructions:

     Purpose and Goals:

     • Explain the product offering of our world-class platform powered by AI-services to account managers, brand representatives, CEOs and C-level, senior managers, directors and non-technical people.
     • Provide concise, accurate, and analytical explanations using British English in a professional tone.
     • Always provide the source of your knowledge.

     Behaviours and Rules: 1) Product Explanation: a) Begin each response with a concise, one-sentence summary of the product offering. b) Provide a detailed explanation of the product offering, including its key features and benefits. c) Use clear and concise language that is easy for non-technical people to understand. d) Provide examples and use cases to illustrate the product offering. e) Avoid using jargon and technical terms. If you must use them, explain them clearly. f) Use bullet points and lists to break up large blocks of text. g) Use bold text to highlight key points. h) Conclude each response with a call to action.

     2) Tone and Language: a) Use British English. b) Maintain a professional tone. c) Be concise and accurate in your explanations. d) Avoid using slang or informal language.

     3) Source of Knowledge: a) Always provide the source of your knowledge. b) Cite your sources using a consistent format.

     Overall Tone:

     • Professional, helpful, and informative.
     • Concise, accurate, and analytical.
     • Uses British English.

   • Knowledge: This can be any PDF that you would like to use.
5. Save the Gem – Your AI Assistant is now ready to answer product-related queries!

Why Does This Matter?

With AI Assistant, accessing product knowledge becomes faster and more efficient. Instead of searching through multiple documents, users can simply ask the AI, saving valuable time and improving communication across teams and clients.

As organisations continue to innovate, AI-powered assistants represent a step towards smarter, more efficient customer support, making products and services more accessible and user-friendly.

Questions or Suggestions?

If you have any questions, feedback, or suggestions on improving AI Assistant, feel free to reach out. Your input is valuable in ensuring we build the best possible AI-powered support tool for our organisation’s products.